AT&T Employee Reviews for Agent

What do you like about working at AT&T?

"I like assisting customers and building relationships with other agents. AT&T gave me a learning experience as to how corporate America really works. It has sharpened and honed my communication skills both off the phone and on. My leadership skills also improved when I was given opportunities there."

Do you have any tips for others interviewing with this company?

"We are undergoing a new transition in which they are not hiring at this time. We all are becoming employees of a new company that is contracted specifically for AT&T. If you have the opportunity, though, then always have an open mind. AT&T can be a fun place to work at and a really enjoyable experience. Unlike other call centers, the services we provide are not here in Arizona. You must be willing to learn from the technicians or customers at times. Team work is important, as well as patience. Pay attention to detail. AT&T can be the right stepping stone for the right person."

What don't you like about working at AT&T?

"I am a contractor and we were treated very differently from the full time employees. The business politics of the environment were also distasteful - there was no pay raise in almost 3 years, no benefits or time off, and we were responsible for following metrics that weren't correct."

What suggestions do you have for management?

"Realize that the agents love the work and are more than happy to do it. They would love to be treated like humans and not threatened with their jobs every day due to stats that are incorrect."