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Industry: Computer and Electronic Manufacturing · HQ: Cupertino, CA · https://www.apple.com

Apple Employee Reviews for Technical Support Engineer

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Technical Support Engineers at Apple give their company a 4.4 out of 5.0, while the average rating for Apple is 4.1, making them 7% happier than every other employee at Apple and 15% happier than every other Technical Support Engineer on CareerBliss - the happiest Technical Support Engineers work for Nokia.

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75%
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4.4
Average Rating
(based on 4 Technical Support Engineer Review Ratings)
Technical Support Engineer
in Elk Grove, CA

"I started as a regular QA test engineer. I have a pretty positive attitude. I kept wanting to learn more that the job had to offer and beating deadline's with a positive response from Apple manager's and for my third year back. I was promoted to line lead and trainer."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Engineer
in Cupertino, CA

What do you like about working at Apple?

"I love working with others, and the flow of ideas is invigorating."

Do you have any tips for others interviewing with this company?

"Be innovative, and think outside of the box. Be prepared to shine."

What don't you like about working at Apple?

"The commute is too far and it is getting unsustainable. Also, I feel like I'm stuck in a position that is going nowhere."

What suggestions do you have for management?

"I'm not sure I would do anything differently, to be honest."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 1 / 5
Company Culture 5 / 5 Way You Work 5 / 5

Average Technical Support Engineer Ratings in the Past 4 Years

Year Salary
2011 $4
2012 $4
2014 $5
Technical Support Engineer
Person You Work For 4.4 / 5 People You Work With 4.6 / 5 Work Setting 4.4 / 5
Support You Get 4.8 / 5 Rewards You Receive 3.2 / 5 Way You Work 4.8 / 5
Technical Support Engineer
Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 3.9 / 5
Support You Get 4 / 5 Rewards You Receive 4.1 / 5 Growth Opportunities 4 / 5
Company Culture 4.2 / 5 Way You Work 3.9 / 5

Average Apple Attributes by Technical Support Engineer

Company Culture
4.7
Growth Opportunities
3.3
People You Work With
4.7
Person You Work For
4.6
Rewards You Receive
3.8
Support You Get
4.7
Way You Work
4.7
Work Setting
4.3
Technical Support Engineer
in Tempe, AZ

"Apple contracted its phone support to MicroAge."

What do you like about working at Apple?

"Apple's Macintosh is a product that I know and love, so doing phone support for Apple's customers was very enjoyable. It was also gratifying to offer solutions to people who were experiencing problems with their computers."

Do you have any tips for others interviewing with this company?

"MicroAge no longer has the contract for Apple phone support."

What don't you like about working at Apple?

"Apple had contracted this work with MicroAge, and there was no guarantee that the work would be long-term."

What suggestions do you have for management?

"Management did a good job and gave support and recognition to employees, so I have no advice for them."

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