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American Airlines
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Industry: Credit Intermediation Activities · HQ: Fort Worth, TX · https://www.aacreditunion.org

Working at American Airlines in Los Angeles, CA: 7 Employee Job Reviews by Real Employee working in Los Angeles, CA Area

Browse American Airlines Reviews by Job Title →

On average, employees in Los Angeles, CA at American Airlines give their company a 2.3 rating out of 5.0 based on 7, whereas overall Average Rating of American Airlines is 4.1 out of 5.0 based on 248 American Airlines Review Ratings. The happiest American Airlines employees in Los Angeles, CA are Customer Service Agents submitting an average rating of 4.6 and Assistant Station Managers with a rating of 4.0.

40%
45%
12%
4%
0%
4.1
Average Rating
(based on 167 American Airlines Review Ratings)

Ratings by Category

Company Culture
4.1
Growth Opportunities
3.8
People You Work With
4.5
Person You Work For
4.4
Rewards You Receive
3.8
Support You Get
4.1
Way You Work
4.3
Work Setting
4.2
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Working at American Airlines in Los Angeles, CA: 7 Employee Reviews

Workforce Administrator
in Los Angeles, CA

"I spent the last 35 years loving my job and loving the people I work with. It is fun, fast-paced, fantasies of where you can travel throughout the world, and actually achieve that. Had the best 35 years. Time to look for new adventures."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Customer Service Agent
in Los Angeles, CA

"You can't forget about the growth in customer service."

Person You Work For 4 / 5 People You Work With 4.9 / 5 Work Setting 4.9 / 5
Support You Get 4.9 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4.9 / 5
Company Culture 4.9 / 5 Way You Work 4.9 / 5

Company-Industry Rating Comparison

4.1
American Airlines (248)
4.6 Highest Rated in this Industry is Home Finance of America (17)
2.2 Lowest Rated in this Industry is Cottonwood Financial (5)
3.8 Average of All Companies in this Industry (13,617)
Assistant Station Manager
in Los Angeles, CA
Person You Work For 3.7 / 5 People You Work With 4.1 / 5 Work Setting 3.7 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3.7 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Customer Service Supervisor
in Los Angeles, CA
Person You Work For 4.7 / 5 People You Work With 4.2 / 5 Work Setting 4.3 / 5
Support You Get 4.2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2.9 / 5
Company Culture 3.8 / 5 Way You Work 4.5 / 5
Customer Service Agent
in Los Angeles, CA

"A great stepping stone into the airline industry!"

What don't you like about working at American Airlines?

"Everything was handled by seniority, so it was tough with only four years in."

What suggestions do you have for management?

"Have more fun with the team, get them excited."

Flight Administration Manager
in Los Angeles, CA

"Good benefits, formerly great - salary always lacking and non-competitive."

What do you like about working at American Airlines?

"Industry, people, travel, co-workers."

What don't you like about working at American Airlines?

"Money, corporate politics."

What suggestions do you have for management?

"Focus on people and morale, stop taking things away."

Passenger Services Representative
in Los Angeles, CA

"AA - not what it used to be."

What do you like about working at American Airlines?

"Training was strong."

What don't you like about working at American Airlines?

"Employee environment was toxic."

What suggestions do you have for management?

"You will always have difficulty retaining good entry level employees when senior employees doing same job are paid on legacy tiers with legacy benefits and they spread negativity with impunity."

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