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American Airlines Employee Job Reviews in the United States

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On average, employees at American Airlines give their company a 4.2 rating out of 5.0 - which is 7% higher than the average rating for all companies on CareerBliss. The happiest American Airlines employees are Customer Service Agents submitting an average rating of 4.6 and Aircraft Maintenance Technicians with a rating of 4.5.

39%
45%
12%
3%
0%
4.2
Average Rating
(based on 165 American Airlines Review Ratings)

Ratings by Category

Company Culture
4.1
Growth Opportunities
3.8
People You Work With
4.5
Person You Work For
4.4
Rewards You Receive
3.8
Support You Get
4.1
Way You Work
4.3
Work Setting
4.2
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QA Automation Engineer

"Good environment, managers are calm and helpful"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Agent

"I worked for American Airlines last 6 months as a customer service agent. Because I like to help people I applied for this job and it was a great experience for me."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 5 / 5

Company-Industry Rating Comparison

4.2
American Airlines (246)

4.6 Highest Rated in this Industry is Home Finance of America (17)
2.2 Lowest Rated in this Industry is Cottonwood Financial (5)
3.8 Average of All Companies in this Industry (13,600)
American Airlines Employee

"I love working for American. They are a great company that will work with you when needed and has great benefits that have allowed me to raise and grow myself and my family."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Principal Architect

"I believe in relationships and collaboration. Instead of always SPOC I like to share the knowledge and have a backup always for most of the important tasks."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Customer Assistance Representative

"Excellent place to work and advance!"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Station Trainer

"Helped startup with all new management and team. Was in charge of creating policy and procedure to facilitate and maintain a safe and efficient environment. Leadership was incredibly helpful in answering any questions and guiding me to the most knowledgeable individuals for any problems I may have. They were very professional and caring towards all team, I appreciated it."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 4 / 5
American Airlines Employee

"Best job on earth! I’ve loved every second of being a flight attendant."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 5 / 5
American Airlines Employee

"One of the highest paying mechanic jobs you can get. Starting pay is $32 an hour and top out is Just under $60 an hour after 7 years. Health benefits, free-flying benefits, 401k that’s if you put 5% the company will put over 7% of their own money. Overtime is paid as double time and a half so 2.5 times your normal hourly pay. Includes holiday pay and anything over 40hrs a week. Pay is bi-weekly. AA Credit union is really good too. Paid sick time rolls over every year until you hit the cap of 1,300 sick hours. You also get 5 weeks of paid vacation time per year once you have enough seniority. If you’re a hard worker, well-spoken, knowledgeable, willing to learn, never late then is this a great company to work for."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
American Airlines Employee

"They do not support you truly."

Person You Work For 1 / 5 People You Work With 4 / 5 Work Setting 2 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Flight Attendant

"I have worked for American Airlines for 2 years and loved every second."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
American Airlines Employee

"The company is a great place to work. The culture has changed over the years and become more advanced. Despite the difficult times that airlines experience, the company is trying to do their best to work with employees."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Senior Specialist

"I been working with American Airlines for five years plus. I was able to learn the airline industry as well as how the history of a ticket develops. I was able to apply accounting principles with the help of a well-known system called IBM. In addition, I was required to assist in side projects along with my daily job task. Which encourage me to continue my learning as well as working in this amazing company."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Senior Engineer

"AA is a excellent company to work for because they have many opportunities and many great co-workers. They work to help you reach your career goals."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Senior Business Analyst

"I worked at American Airlines, Business Analytics division, I was the the liaison between the developers and the business clients. Collaborated with technical teams and developers. I worked very close with the business product owner who owned the system called AirPortal. In addition, I managed seven IT vendors who support special needs travelers. My responsibility was to ensure the vendor's data was in our systems and in all environments. I handled all vendor related inquiries with the product owner. This gave me an opportunity to build good working relationships technical teams and the business clients. I was asked to lead various projects, wrote user stories and gathered requirements. I led all the implementations for the developers, which involved change management forms and management approvals. I was responsible for the change calls and leading during the implementations. I worked on reference data management systems, writing SQL queries and updated users for product owners."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
American Airlines Employee

"I have signed a NDA and am not allowed to comment, however AA was a great company to work for, I really enjoyed it."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 5 / 5

American Airlines Reviews FAQs

Is American Airlines a good company to work for?

American Airlines has an overall rating of 4.2 Average Rating out of 5, based on over 165 American Airlines Review Ratings left anonymously by American Airlines employees, which is 8% higher than the average rating for all companies on CareerBliss. 97% of employees would recommend working at American Airlines.

Does American Airlines pay their employees well?

American Airlines employees earn $50,000 annually on average, or $24 per hour, which is 24% lower than the national salary average of $66,000 per year. 61 American Airlines employees have shared their salaries on CareerBliss. Find American Airlines Salaries by Job Title.

How satisfied are employees working a American Airlines?

97% of employees would recommend working at American Airlines with the overall rating of 4.2 out of 5. Employees also rated American Airlines 4.1 out of 5 for Company Culture, 3.8 for Rewards You Receive, 3.8 for Growth Opportunities and 4.1 for support you get.

What is the highest paying job at American Airlines?

According to our data, the highest paying job at American Airlines is a ETL Tester at $167,000 annually. Browse American Airlines Salaries by Job Profile.

What is the lowest paying job at American Airlines?

According to our data, the lowest paying job at American Airlines is a Runner at $16,000 annually. Browse American Airlines Salaries by Job Profile.

What are the pros and cons of working at American Airlines?

According to reviews on CareerBliss, employees commonly rated the pros of working at American Airlines to be Company Culture, Growth Opportunities, People You Work With and Person You Work For, and no cons.

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