Current CEO: Susan Steen
Servpro is a franchise in the United States that specializes in cleanup and restoration of residences and businesses following fire, water, smoke, and mold damage. There are currently more than 1,500 franchise locations in 48 states. The company’s headquarters is in Gallatin, Tennessee, and is the home of over 200 members of the corporate staff.
Ted and Doris Isaacson as a painting business founded Servpro Industries in 1967. However, shortly after, the founders changed the focus of the company to restoration services. In 1969, the first franchise was sold. Recently, the company was involved in high-profile restoration efforts, such as the post September 11, 2001 cleanup and restoration following Hurricanes Katrina and Ike.
The Servpro culture is one of collaboration, caring, and dedication. Those who work for the company create not only a strong network of colleagues, but also lasting relationships and friendships with each other. Teamwork is valued from every employee, from customer service representatives through upper level management.
Those looking for Servpro careers will find options in various fields of expertise. Each local office has restoration specialists, customer service representatives, and managerial staff working at Servpro. In addition, the company hires recruiters, technical support analysts, accounts specialists, database administrators, consultants, resale managers, and website developers. Positions are available at both the local franchise level and at the corporation level.
Servpro benefits include a competitive salary and bonuses based on performance rather than seniority. Not only does the corporation value working as a team, but providing a high level of service and customer satisfaction is critical to the individual and company success. As a result, the company offers pay increases, bonuses, and promotions to those who demonstrate excellence in the workplace.
In addition to performance-based benefits, qualified employees receive a comprehensive benefits package. Health benefits include health, prescription drug, dental, disability, and life insurance. The company provides a flexible spending account and a wellness program with coaching and health screenings.
Financial benefits include a profit sharing program that is available to all qualified employees. A matched 401(k) program is in place to assist employees in planning for their future. Paid vacation, paid holidays, and comp time are also offered by Servpro.
Unique benefits offered by the company include a comprehensive in-house continuing education program. Employees are also offered free products and discounted Servpro services. The company’s equipment can be made available for the employee’s personal use.