Current CEO: Surya Mohapatra
Quest Diagnostics is a leading provider of diagnostic testing, information and services to medical professionals and patients. The company has an extensive nationwide network of laboratories and service centers. In addition to employing lab staff, other scientifically-trained job seekers may find Quest Diagnostics careers in areas such as forensics. The company is also growing internationally. Quest has labs located in the United Kingdom, Mexico, Puerto Rico and India.
The culture at Quest focuses on meeting the needs of clients, individuals who need patient care, and employees. The company strives to achieve a balance because it needs to maintain its reputation of being a leader in the medical field. The Quest Diagnostics culture also focuses on diversity; the company states that it has created an “inclusive culture” built around respecting all people.
Job seekers should know that some reviewers felt uncomfortable with aspects of the culture that relate to keeping its competitive advantage. At times, that competition seems to affect sales employees. For example, a reviewer said that physician sales teams compete with the hospital sales teams for business. In this case, the culture sometimes comes across as too competitive and does not take into consideration that all sales employees work toward the same goal of generating business. Employees working at Quest subsidiaries also state that they feel treated differently because they worked for a subsidiary. In both these cases, the reviewers said that the culture did not always support a good work-life balance.
Quest Diagnostics benefits compare to others companies in the same field. In terms of medical insurance, the company ranks slightly higher than its competitors. The company offers a few different types of medical plans including a Point of Service (POS) plan, a consumer-directed plan and a Health Maintenance Organization (HMO) option. Employees also receive dental and vision coverage. Employees that work at least 30 hours per week are eligible for medical, dental and vision coverage.
An interesting benefit to note is the company’s variable compensation plans. The company’s “Goalsharing Plan” rewards employees who make continuous improvements to the organization. Full-time, part-time and on-call employees are eligible to participate in this plan after six months of service. Management and sales employees are rewarded differently. “The Management Incentive Plan (MIP)” has different criteria based on meeting quotas and other goals. These plans support the company’s notion that different employees contribute to the company in unique ways. The plans also support its focus on maintaining its competitive advantage.