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2.6
Average Rating
(based on 6 The Outsource Group Review Ratings)
Company Culture 1.8
Growth Opportunities 2.1
People You Work With 3.1
Person You Work For 3.3
Rewards You Receive 2.3
Support You Get 2.5
Way You Work 3.1
Work Setting 2.6

13 The Outsource Group Company Reviews and Ratings

Bill Collector
Posted 2 years ago in Corona, CA

"seemed long getting yelled at a lot"

What do you like about working at The Outsource Group?

"Co-works, lunch when the company bought which was rare if that"

Do you have any tips for others interviewing with this company?

"its not for everyone, got to have really social skills"

What don't you like about working at The Outsource Group?

"lack of training and getting yelled at by people on the phone"

What suggestions do you have for management?

"improve training with dealing with people on the phone and its computer software"

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 1 / 5 Growth Opportunities 3 / 5
Company Culture 2 / 5 Way You Work 3 / 5
Claims Representative
Posted 2 years ago in Wakefield, MA

What do you like about working at The Outsource Group?

"The only thing I actually like at the company is getting a pay check every 2 weeks. Work is hard to come by and I'm thankful to be working The Outsource Group has to be the worst company to work for."

Do you have any tips for others interviewing with this company?

"THERE'S NO ROOM FOR ADVANCEMENT TOG RATHER HIRE FROM THE OUTSIDETHE PAY IS HORRIBLE WHEN YOU ARE DOING 10 different jobThe upper management will not admit fault for their mistakes but will blame the claims rep. Go somewhere else to get a job and stay clear of this hell on earth unless you like the crappy pay, sucky health benefit, and gossip from upper management or coworkers!"

What don't you like about working at The Outsource Group?

"The Outsource Group is a great place to work to obtain knowledge about billing from your teammate or supervisor (if you have a good one who isn't lazy)This place is no place to work at the pay is horrible and the rise is a slap in the face. Upper managent the big bosses who calculates on how much we are projected to make pulls numbers from their asses so no matter how muh the hospital you work collects and makes goal your raise is a slap in the face because CORP had no idea what the heck they are Doing. They rather force people with knowledge out to save money and hire stupid rejects from other companies who does not want them. You get what you pay for!! If the upper management does not know how the company should be running then TOG has no future. The head of operation doesn't know why the heck he is doing. The NEW HIRE FOR HUMAN RESOURCE well shes trying but doesn't do a thing. The medical record/ cash hire she's doesn't know what she's doing matter of fact I don't think she's done a thing since she's been here. LIKE I SAID TOG NEEDS TO HIRE PEOPLE WHO KNOWS THE BUSINESS AND KNOWS WHAT THEY ARE DOING"

What suggestions do you have for management?

"Make sure all upper management is knowledgeable of the industry.Sales people who contact the Clients are trained correctly.Hire a staff that knows what they are doing CLIENTS COMES FIRST CAUSE THEY ARE PAYING US!!!!Promote from within instead of hiring from the outside so at least people here have a goal to work on if they want to get promoted.REALIZE THAT IF ALL CLAIMS REP DECIDE TO WALK OUT TOG UPPER MANAGEMENT WILL LOSE BUSINESS!!! UPDATE THE COMPUTERS AND IT DEPARTMENT"

Person You Work For 5 / 5 People You Work With 1 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5

Company-Industry Rating Comparison

2.6
The Outsource Group (13)

4.4 Highest Rated in this Industry is Adtech (6)
2.6 Lowest Rated in this Industry is The Outsource Group (13)
3.7 Average of All Companies in this Industry (8,549)
Collections Representative
Posted 2 years ago in Saint Louis, MO

"This place is the worst"

What do you like about working at The Outsource Group?

"My co workers are wonderful. The other pion employees are in the same boat as I am and we tend to lean on each other for support."

Do you have any tips for others interviewing with this company?

"DO NOT DO IT. RUN far far away. Its not worth it"

What don't you like about working at The Outsource Group?

"Management in general. They are horrible. The owner is deaf and blind to what is going on in his own company. The only thing he cares about is the bottom line. MONEY and screw the employees. Their view is that there are plenty of people out there that are looking and you are just a seat filler., you can be replaced at any time. The director of operations is a tyrant. She rules her kingdom with an iron fist and god forbid you try to have an opinion or thought of your own, if you are not in her royal court (unit manager or lead) you are nothing but a serf for her to punish in any way that she feels she can. Most employees think she should be test for Bipolar disease. She changes her mind about every other day about how she wants things done and treats all of the employees, even if they dont deserve, like children."

What suggestions do you have for management?

"WAKE UP, this woman is making good people walk out and many more will be walking also. Listen to your employees not just the managers."

Person You Work For 1 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 3 / 5
Patient Account Representative
Posted 2 years ago in Corona, CA

"Obtained skills with multiple systems"

What do you like about working at The Outsource Group?

"The employers. Only reason why because we were all going through the same struggle."

Do you have any tips for others interviewing with this company?

"With the bad there is a good. The only good that I can say about this company if you are looking for a career change (as obtaining new skills how to navigate through multiple systems, speaking with people over the phone, working on customer service skills) this is the place you can lean those skills. But once you've got those skills, move on. This is not a place you want to make it permanent."

What don't you like about working at The Outsource Group?

"Where do I begin. The best way to describe it the best way is the right hand doesn't talk to the left hand. There were constant unjustified changes that would occur without consulting the appropriate individuals (like the big boys up top) The pay was flat out insulting for the amount of work and effort that needed to run this company appropriately. And if...key word IF you were lucky enough to receive a yearly raise you were lucky to receive 20 to 30 cents. 50 cents was the maximum people would receive. Nobody would never want to take the blame ( and when I refer to nobody I mean upper management ) and the blame and worry would be put on the employees. The benefits were just as lousy as the pay. If you have a family prepare to only be working for medical/dental/vision insurance, that's if your lucky. Favoritism runs rampant around the office as well AND is clearly visible."

What suggestions do you have for management?

"Please please PLEASE start to take in consideration what your from man ( the account representative) is telling you when they have a problem with certain work related issues. There are the people that are on the front lines trying to make the company run as smooth as possible. This isn't a popularity contest this is a place of employment. The one's that you KNOW that are giving you their 100% hitting there goal consecutively, striving to improve their skills, give them what they deserve. Quit using these people as cheap labor."

Person You Work For 1 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 1 / 5 Way You Work 5 / 5

Average The Outsource Group Ratings in the Past 2 Years

Year Salary
2011 $3
2012 $2
Principal Development Engineer
Posted 3 years ago in Tuckahoe, NY
Person You Work For 4 / 5 People You Work With 3 / 5 Work Setting 3.9 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2.9 / 5
Company Culture 3 / 5 Way You Work 2 / 5
Assessor
Posted 3 years ago in Montclair, CA
Person You Work For 4.9 / 5 People You Work With 4.8 / 5 Work Setting 4.9 / 5
Support You Get 4.9 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 3 / 5
Company Culture 3.1 / 5 Way You Work 4.9 / 5
Department Manager
Posted 4 years ago in Corona, CA

"Ok place to work"

What do you like about working at The Outsource Group?

"The Clients"

Do you have any tips for others interviewing with this company?

"Dont interview"

What don't you like about working at The Outsource Group?

"Upper management"

What suggestions do you have for management?

"Take a moment to understand what is behind everything."

Legal Department Supervisor
Posted 4 years ago in Long Beach, CA

"it was great"

What do you like about working at The Outsource Group?

"the legal side of it."

What don't you like about working at The Outsource Group?

"nothing at all."

What suggestions do you have for management?

"none management was great"

IT Manager
Posted 4 years ago in Charlotte, NC

"Was a great place to work before TOG bought HRA out"

What do you like about working at The Outsource Group?

"I like the new hardware they were able to bring in to the company."

Do you have any tips for others interviewing with this company?

"Be yourself and be honest. Answer the questions they may ask but stick to the point and keep it short."

What don't you like about working at The Outsource Group?

"I do not like the way Corp sends a collection guru to make decisions about how an IT department should run are not run. Seems someone with a technical background would be a better fit to make those decisions"

What suggestions do you have for management?

"The little people need to eat too. Please treat workers nicely and fair."

Medical Insurance Follow Up Specialist
Posted 4 years ago in Charlotte, NC

"It did not have growth within the company but it was really temporarily."

What do you like about working at The Outsource Group?

"not a balancing company with anyones personal life"

What don't you like about working at The Outsource Group?

"did not give enough training for job"

What suggestions do you have for management?

"open door policy for employees"

Anonymous Employee
Posted 5 years ago

"awful"

Do you have any tips for others interviewing with this company?

"dont accept"

What don't you like about working at The Outsource Group?

"Management doesn't care about the clients"

Sales Support Administrator
Posted 5 years ago

"Unfortunately, MediCredit had investor/funding challenges from the start. Virtually eveyone has been laid-off."

What do you like about working at The Outsource Group?

"Enjoyed working with patients and physicians and providing superior customer service."

What don't you like about working at The Outsource Group?

"The challenges of their headquarters relocation and transferring accounts was not streamlined and resulsted in many unhappy customers."

What suggestions do you have for management?

"Don't try to mix unlike industries; i.e. they offered financing for healthcare and autos... Both very different needs which could not be met with current automated and/or manual systems."

Manager
Posted 5 years ago in Wakefield, MA

"interesting"

What don't you like about working at The Outsource Group?

"change of ownership"

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