101 Premises Technician Reviews
Premises Technicians give their job an average rating of 3.3 out of 5.0. The Premises Technicians happiest with their jobs are employed by AT&T with an average rating of 3.4 while the Premises Technicians least happy with their jobs work for BellSouth with an average rating of 3.0.
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"I do not like the challenge it takes to move around within the company. The treatment that inexperienced techs go through. I like how supervisors try to build a team. I like the benefits are better for this position."
"I love the fact that you are able to see new things at every job site. The job is the same, but the people are different. Sometimes, the people are what makes you feel great due to interactions. You get to network a lot and sometimes, if they like you, they will hook you up on events or products from their business. What I dislike about the job are the days off rotation. I don't always have a full weekend off."
"Love the co-workers that help each other out but management and drama between other crews and departments is unacceptable. Working conditions are harsh as well. Job is about getting In and Out with tests passing, not taking the time to get quality 100% for the customer and our company."
"I love to find a problem, understand why it has become a problem and fix it. I love working with my hands."
"I love being able to travel, and have freedom to work freely. This job is not for me due to the cable install side of it."
"The money is what makes the job a bad experience for me other than that I love the customers and the challenge of figuring out and executing a plan that the customer loves."
"Love the coworkers, the customers and the product."
"Love the technology, hate the hours."
"Loved my co-workers.Hated so-called management."
Please give us a one liner to describe this review.
"AT@T is terrible place to work at least in uverse"
What do you like about working at AT&T?
"PAY AND BENEFITS ARE GOOD BUT NOT GREAT HERE AT AT@T"
Do you have any tips for others interviewing with this company?
"IF you need a job badly its ok ,but if you have something descent try it out first because this place is terrible run away !!!!!!!!!"
What don't you like about working at AT&T?
"Employees are treated poorly with bad equipment and poor systems ,no time for family life, no loyality, turn over here is like working for fast food...half of my garage got fired over two years time. Bad modems and cable boxes count against you and will get you suspended or fired.no future"
What suggestions do you have for management?
"Employees and customers are assets not just a number. new employees cost a lot of money to train and get up to speed"
What do you like about working at AT&T?
"It's a job. I collect a paycheck and there are benefits."
Do you have any tips for others interviewing with this company?
"This is a job, not a career. Use it as a stepping stone until something better comes along."
What don't you like about working at AT&T?
"Everything an employee does is somehow calculated and graded. How long your truck idles, how long you are on a job, how many jobs you completed vs. jobs returned. Often you are dispatched on jobs that are not ready to be installed, and those jobs need to be returned in the system. However, returning a job goes against your dispatch efficiency which you are expected to maintain at a certain percentage. Some managers are not familiar with the work the technicians are doing and make unreasonable or asinine requests of the technicians. AT&T has a system (MSOC) that they feel is infallible. The system measures every job the same way (according to the services being installed), and does not allow for the uniqueness of each job. A 3-box install in a 2-bedroom apartment is a lot different than a 3-box install in a 5000 square foot home. As a technician, you still get the same amount of time to do both."
What suggestions do you have for management?
"I would really focus on the customers instead of the shareholders. I would talk to and have a working relationship with the hourly employees. Find out what they are experiencing and what they are hearing from the customers. I would hire managers from within the company - managers who have experience performing the jobs of the employees they will be managing. Get rid of the bean counters who think that everything can be measured by numbers. Listen to the technicians in the field. Hire trainers that have actually done the job that they are training technicians to do. Quality, quality, quality."
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