An operations supervisor is responsible for managing a small team of workers. Daily tasks include answering questions from employees on the team, supervising the work shift, assigning work to different employees, verifying compliance with company policies and procedures, as well as basic human resource management tasks.
Skillset: An operations supervisor needs to have good communications skills to clearly pass on any messages from upper management to the team they are responsible for. Having a good attention to detail is necessary as the job involves some work quality control duties. Finally, an operations supervisor needs to have good interpersonal skills, as they will interact with team members almost every day.
Education: Having a bachelor's degree in business management, commerce or human resources is recommended. Furthermore, a degree or certificate in a field that is related to the company's main sector of activity is recommended. For example, an operations supervisor at a hotel may have a certificate in hotel management.
Career Path: Many operations supervisors start out their careers in entry level positions and are then promoted to junior management. Having experience not only in management, but also in the company's daily operations is recommended for those who seek the position of operations supervisor.