Dealership:
L0318 Armory Chrysler Dodge Jeep Ram Fiat of Albany
Armory Chrysler Jeep Dodge RAM Fiat of Albany
Do you provide exemplary customer service?
Ready to take your career to the next level with a Fortune 200 company?
What are you waiting for?
Full-Time Mon-Fri 9 am - 5 pm
$16 per hour PLUS up to $1250.00 per month based on performance
The Customer Relations Representative is responsible for ensuring the highest level of customer satisfaction at our stores by assisting management with customer focused programs. This individual works closely with the management team to ensure they are aware of their satisfaction scores and what they can do to improve them. The Customer Relations Representative also makes certain that customer service- related manufacturer requirements are met.
Responsibilities
- Follow up with sales and service customers to ensure satisfaction.
- Troubleshoot customer concerns and escalate if necessary.
- Manage sales and service CSI scores.
- Manage survey response rates and metrics.
- Be able to explain, score, and calculate survey data.
- Maintain a working knowledge of CRM for customer follow up.
- Document and review current responses.
- Keep manager informed of all activities and results.
- Other duties as assigned.
Skills and Qualifications
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Retail experience preferred
- Automotive experience a plus
- Basic computer skills
The expected pay range for this position is ($15.00 to $29.50) (Hourly/Salary).
Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).
Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.