Overview: To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts.
Responsibilities:
- Maintain positive guest relations at all times.
- Follow all policy, procedures and service standards.
- Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
- Assign guest rooms, issue keys ensuring guest security at all times and in accordance with Kingsmill established guidelines.
- Make, confirm, assist, and cancel reservations, including promoting and selling location activities.
- Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities, in an effort to answer questions and give out accurate and helpful information to guests.
- Answer telephones in the specified time frames following proper guidelines, and using correct greetings and telephone etiquette.
- Take, record, and relay messages accurately, completely, timely, thoroughly, and legibly.
- Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times.
- To conscientiously handle Lost and Found items following guidelines established by Kingsmill.
- Maintain complete knowledge of correct use of company equipment while keeping work space neat and organized.
- Maintain complete knowledge of and comply with all Front Desk policies, procedures, and standards.
- Accurately follow cash handling procedures and secure bank at all times.
- Post charges to guest accounts for services and purchases.
- Balance all receipts and postings for work performed during shift at the end of shift.
- Perform other duties as assigned.
Qualifications:
- Human relation skills - must be a people-person who thrives on public contact.
- Strong communication skills.
- General/Basic computer skills.
- Sales skills.
- Basic accounting skills.
- Ability to learn quickly and follow instructions accurately.
- Ability to prioritize tasks and move through them in an efficient manner.
- Ability to interact with diverse peoples and help resolve any issues.
- Ability to work quickly and thoroughly under pressure.
- Must be flexible and open to changes in procedures.
- Able to lift and carry up to 15 pounds.
- Standing for up to eight hours per shift.
- Requires bending, stretching and reaching throughout a shift up to 8 hours.
- Ability to work days, nights, weekends, holidays.