With a #career in Services at Schneider Electric, every day is different, with a new opportunity to help customers on their #sustainability journey.
( This role is not approved for visa sponsorship. )
What's in it for me?
- Provides highly visible customer support through the performance of on-site installations, as well as any necessary troubleshooting, service support, and repair of complex equipment and systems. The employee will need to have the ability to instruct customers in the operation and maintenance of their DCS systems. The employee could also serve as a company liaison between the customer and other Schneider Electric groups.
Travel: Travel may be up to 70% within the #CA to #NV territory
What do you get to do in this position?
- Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide onsite remedial support.
- Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
- Prepare upgrade plans for the customer’s systems and deliver them to the customer.
- Follow all technical procedures and tools for Global Service.
- Provide technical review of orders for clients and any other proposals that are requested to perform.
- Analyze technical risk of expansion projects and upgrades.
- Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety.
- Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
- Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
- Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
- Perform system testing, factory acceptance testing (FAT) and develop test documents.
- Document preparation and obtain customer's approval per document specification and schedule.
- Coordinate with factory for product related issues and resolve.
What qualifications will make you successful?
- A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable) Military experience is also acceptable. · Familiar with the processes and services within the Oil & Gas, Power Generation and Chemical industry and Turbo Machinery.
- Requires 5 + years of professional experience with specific knowledge of Foxboro hardware and control core software.
- Experience with HMI software, #DCS system and field instrumentation.
- Experience with #Foxboro hardware / software and Wonderware software
- Team player with good leadership and communication skills and able to travel when required.
- Strong analytical skills sound judgment, great and interpersonal skills.
- Are very detail-oriented, and capable of leading service teams during projects, upgrade or troubleshooting situations.
- Innovative and dynamic with effective communication skills, especially in inter-cultural aspects.
- Ability to develop an installation or upgrade, then execute and install hardware and software according to plan.
- Perform system configuration and troubleshoot hardware and software issues on various components of the DCS system as required.
- Specific knowledge of Foxboro and #Wonderware systems is desirable. Knowledge should include ability to install hardware and software, perform configuration, and trouble shoot Hardware and software
Knowledge:
- Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security.
Job Complexity:
- Works on problems of limited scope.
- Must be able to follow standard installation practices and procedures but also be able to adapt to innovative thinking by analyzing existing situations to help overcome obstacles.
- Builds stable working relationships internally and with customers
Who will you report to? Marc Richards
Let us learn about you! Apply today for official consideration!
Click here: https://www.se.com/ww/en/about-us/careers/job-details/senior-systems-field-service-engineer/66265/
The U.S. compensation range for this full-time position, which includes base pay and short-term incentive, is $91,700 - $120,960.00 for candidates located within the U.S. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more.