Customer service representatives deal the practical concerns of customers for given companies. They will generally handle phone calls and email requests from customers who have a problem with an order or some other aspect of the company's service. The role of a customer service representative is to help these people fix their issues.
Skillset: Individuals in this job typically have strong communication skills. They have to learn to speak and write clearly. These people also have an immense amount of patience. Because they deal with difficult people on a daily basis, they are required to keep their cool in difficult situations.
Education: A customer service professional might come in a number of different forms. Some might have backgrounds in computer science and the like. This is especially true for those people who work customer service for tech companies. Others will study communications or the liberal arts. None of these degrees is required.
Career Path: Customer service representative jobs tend to be entry-level. Most people who have a college degree can land these jobs if they have the necessary skills. Someone who starts off as a customer service representative might give himself the opportunity to move up quickly through the corporate ladder at his company.