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Industry: Advertising and PR · HQ: Memphis, TN · https://www.fedex.com

FedEx Employee Reviews for Customer Service Representative

Browse FedEx Reviews by Job Title →

Customer Service Representatives at FedEx give their company a 4.1 out of 5.0, while the average rating for FedEx is 3.9, making them 5% happier than every other employee at FedEx and 8% happier than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.

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4.1
Average Rating
(based on 5 Customer Service Representative Review Ratings)
Customer Service Representative
in San Ramon, CA

"FedEx, keeping the purple promise."

Person You Work For 4.8 / 5 People You Work With 4.8 / 5 Work Setting 4.9 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4.7 / 5
Company Culture 4.8 / 5 Way You Work 4.8 / 5
Customer Service Representative
in Long Beach, CA
Person You Work For 5 / 5 People You Work With 3.4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4.6 / 5
Company Culture 3.1 / 5 Way You Work 3.8 / 5
Customer Service Representative
in Irving, TX
Person You Work For 4.2 / 5 People You Work With 4.4 / 5 Work Setting 4.3 / 5
Support You Get 5 / 5 Rewards You Receive 2.9 / 5 Growth Opportunities 3.1 / 5
Company Culture 3.7 / 5 Way You Work 4 / 5
Customer Service Representative
People You Work With 3 / 5 Work Setting 2.5 / 5 Support You Get 3.8 / 5
Rewards You Receive 4.2 / 5 Growth Opportunities 4.8 / 5 Company Culture 4.7 / 5
Way You Work 4.4 / 5

Average FedEx Attributes by Customer Service Representative

Company Culture
3.9
Growth Opportunities
4.2
People You Work With
3.9
Person You Work For
4.5
Rewards You Receive
3.6
Support You Get
4.3
Way You Work
4.2
Work Setting
3.9
Customer Service Representative
Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 3.9 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3.9 / 5
Company Culture 3 / 5 Way You Work 3.9 / 5
Customer Service Representative

What do you like about working at FedEx?

"The different customers that approached us and created ongoing relationships with our company and associates."

Do you have any tips for others interviewing with this company?

"Provide a clear statement with what you are looking for, what you can provide and gain from this job experience."

What don't you like about working at FedEx?

"No room for experience or growth within the company. Entry-level employees don't advance in the company."

What suggestions do you have for management?

"Always make sure the employees are happy before the customers. If they aren't, you wouldn't get the same success."

Customer Service Representative
in Phoenix, AZ

What do you like about working at FedEx?

"The management team."

What don't you like about working at FedEx?

"There isn't anything that I would change with the company."

Customer Service Representative
in Brighton, MI

"a lot to learn, but well worth it."

What do you like about working at FedEx?

"The opportunity to learn new things."

Do you have any tips for others interviewing with this company?

"Be yourself."

What don't you like about working at FedEx?

"Sometimes it seems that they make changes too often, for some strange reason."

What suggestions do you have for management?

"To review each employee's skills as they may be missing out on some talents that would really help the company."

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