American Express Reviews (409)
| 07.27.10 | Customer Care Proffessional |
| 07.27.10 | Customer Care Proffessional |
| 08.28.09 | Centurion Counselor |
| 05.08.12 | Account Executive |
| 10.20.09 | Director of Customer Satisfaction |
| 08.04.09 | Senior Computer Security Officer |
| 02.02.10 | Industrial Engineer |
| 03.02.12 | Customer Care Professional |
| 10.29.09 | Credit Authorizations Analyst |
| 01.24.11 | Data Communication Technician |
"Can the smoke be removed to see the light of what the compnay is really about"
American Express Review by Customer Care Proffessional in Plantation, FL on
What do you like about working at American Express?
Flexible schedule when available, If you have the right leader, work day and career could be favorable. On site clinic and day care. A Great Name Brand. The spirit or letter of the Company is Good.
What don't you like about working at American Express?
Multiple inconsistencies with management, and their strategies for truly hearing from the customer. CCP's have limited if no control of the voice of the customer, yet they are penalized for AMEX the companies policies and procedures that are not line line for what is right for the Card-member. AMEX leadership Team in Plantation is always on the hunt to find fault in employees, and they misuse the layout of the company for there own self promotion. Despite all the Millions AMEX makes, and spends on advertising, there are too many issues that discredit the customer. A company this big with this amount of revenue should not be having online failures, payment posting issues, declined card-member POS transactions, and a myriad of other problems that should be seem-less and transparent. Yet the issues CCP's have to fix are more than often beyond the scope of what they have authority or power to fix. Yet we are told that we are empowered. You can fix and do a million things, yet if you make a small mistake and forget to get a cell phone number or email address during a call, you are penalized. You are encouraged to have an emotional connection and hear the Card-member but you are told your Average Handle Time is too High! Yet if you do all you can do, to assist the card-member Most Team Leaders are unwilling to step in and assist, when it is out of your hand. The leg work is given to a CCP who is the lowest on the level to deal with and figure out major system, marketing, and procedural issues. There are is serious break down between departments and no wants to pick up the slack of the mantle of servicing the card-member. Everyone likes to pass the buck, and you are left sitting there with a Card-member in serious need with no were to go! That is not customer service but smoke screen for dropping the ball!
What suggestions do you have for management?
Yes, remove the limits that hinder professionals from doing there jobs. Listen to what the customers are telling you. IN your TBASS reviews, that you say is the voice of the company, separate the AMEX policies from the CCP so that you can get a true scope of what your customers are saying. Become a true customer advocate by listening to your employees and the customer. Despite all you offer to the Card-Member, your policies present the the 5 star meal you offer on a Garbage lid on a dumpster. Remember who carries the card and makes you the profits, remember who services the brand and keeps those who carry the card who makes you the profit happy, when your systems are not easy....When your policies are clouded....when your procedures have catches and loop holes in them
Do you have any tips for others interviewing with this company?
Yes show up and be honest and explain why your skills will be an asset to the company.
"Can the smoke be removed to see the light of what the compnay is really about"
American Express Review by Customer Care Proffessional in Plantation, FL on
What do you like about working at American Express?
Flexible schedule when available, If you have the right leader, work day and career could be favorable. On site clinic and day care. A Great Name Brand. The spirit or letter of the Company is Good.
What don't you like about working at American Express?
Multiple inconsistencies with management, and their strategies for truly hearing from the customer. CCP's have limited if no control of the voice of the customer, yet they are penalized for AMEX the companies policies and procedures that are not line line for what is right for the Card-member. AMEX leadership Team in Plantation is always on the hunt to find fault in employees, and they misuse the layout of the company for there own self promotion. Despite all the Millions AMEX makes, and spends on advertising, there are too many issues that discredit the customer. A company this big with this amount of revenue should not be having online failures, payment posting issues, declined card-member POS transactions, and a myriad of other problems that should be seem-less and transparent. Yet the issues CCP's have to fix are more than often beyond the scope of what they have authority or power to fix. Yet we are told that we are empowered. You can fix and do a million things, yet if you make a small mistake and forget to get a cell phone number or email address during a call, you are penalized. You are encouraged to have an emotional connection and hear the Card-member but you are told your Average Handle Time is too High! Yet if you do all you can do, to assist the card-member Most Team Leaders are unwilling to step in and assist, when it is out of your hand. The leg work is given to a CCP who is the lowest on the level to deal with and figure out major system, marketing, and procedural issues. There are is serious break down between departments and no wants to pick up the slack of the mantle of servicing the card-member. Everyone likes to pass the buck, and you are left sitting there with a Card-member in serious need with no were to go! That is not customer service but smoke screen for dropping the ball!
What suggestions do you have for management?
Yes, remove the limits that hinder professionals from doing there jobs. Listen to what the customers are telling you. IN your TBASS reviews, that you say is the voice of the company, separate the AMEX policies from the CCP so that you can get a true scope of what your customers are saying. Become a true customer advocate by listening to your employees and the customer. Despite all you offer to the Card-Member, your policies present the the 5 star meal you offer on a Garbage lid on a dumpster. Remember who carries the card and makes you the profits, remember who services the brand and keeps those who carry the card who makes you the profit happy, when your systems are not easy....When your policies are clouded....when your procedures have catches and loop holes in them
Do you have any tips for others interviewing with this company?
Yes show up and be honest and explain why your skills will be an asset to the company.
"Discrimination to some employees bad company to work for"
American Express Review by Centurion Counselor in Miramar, FL on
What do you like about working at American Express?
Used to work there. At the beginning around 2004 was wonderful. They brought one Manager who try discriminate the Hispanics and join forces with Team leaders that did not like Hispanic People. Later the best director left for some other reasons and this company is a mess to work with.It is worst that if you are in jail.
What don't you like about working at American Express?
It was very hard to come to work. Most of the Team Leaders dont like Hispanic people. The goals to meet your bonu went very high. You can not talk to your Q buddy. No benefits at all. The health insurance is very bad and no profit sharing. You can go to work in this place is you are really desperate. Very bad management. A lot of discrimination and harrasement. Glad dont work there anymore. Some of the Team Leaders dont respect you. They ignore you and they dont know what they are doing. We know more than they do.
What suggestions do you have for management?
They should have as a Director a person like the other one. To listen to you and help you out. Now they just talk bad about you and they don't do anything for you. All of them should be fired specially the one that hates Hispanic people and lies to other people so you will have problems. Worst place to work now.
"Bliss at first! Then let down with empty promises."
American Express Review by Account Executive on
What do you like about working at American Express?
The pure opportunity for believing in someone that does things in a honest manner. Being recognized for achieving above sales goals.
What don't you like about working at American Express?
Empty promises & commission changes in the middle of record breaking month.
What suggestions do you have for management?
L.A.E.R. Listen: to the employees Acknowledge: What the employees suggestions & how they could improve productivity. Explore: Engage the employees more in the development of better practices & sales strategies. Respond: Respond to the employees, don't hide things until last minute. Give the power of knowledge, not the power of need to know when you need to know. Empower & respond to the employees in a positive manner & acknowledge the ideas brought forth are from the employee(s), not upper management.
Do you have any tips for others interviewing with this company?
Be open and honest. Do not lie. If you lie, they will see through you & liars are always caught!
"Not sure what you are asking here?"
American Express Review by Director of Customer Satisfaction in New York, NY on
What do you like about working at American Express?
Great smart people with a passion to build and deliver best in class solutons for the customer.
What don't you like about working at American Express?
Consistantly challenging to navigate through the corporate structure while getting your job done. Culture requires employees to spend much time and effort on personal branding vs. exectuing and delivering quality products and services.
What suggestions do you have for management?
Enable your employees to be successful. Provide them with the tools, skills and leadership to deliver. Encourage and embrace calculated risks. Celebrate successes and learn from failures. Enable management to work with individual employees who have the passion, skill and will to get the job done.
Do you have any tips for others interviewing with this company?
Communicate what your leadership skills and experiences are, and what impact they have had with previous employers. Describe how you what your successes were by quantifying defined metrics.
"Experience, dedication, and genuiness to work with the best job offered there is."
American Express Review by Senior Computer Security Officer on
What do you like about working at American Express?
A globally recognized organization with much room for improvement in career advancement and providing the best services to customers in the industry.
What don't you like about working at American Express?
It is generally hard to get into a big/well known organization.
What suggestions do you have for management?
A resume is not what it appears complete with the full description of a candidate's offer, in short, do not judge a book by it's cover. A fast learner is worth every penny and time spent in bringing up the candidate and reward is awaiting for the organization that is willing to invest the candidate in.
Do you have any tips for others interviewing with this company?
Do not be afraid to try new things. New things does not mean tough as long as you have the technicality and basics equipped in you. Strive hard to help both yourself in your career advancement and the organization that invested you in.
American Express Review by Industrial Engineer in Phoenix, AZ on
What do you like about working at American Express?
I was working with friends from college.
What don't you like about working at American Express?
Change was a very slow process. All recommendations had to go through many, many layers of management even when cost justifications were significant.
What suggestions do you have for management?
I worked there a long time ago. Many of the issues I experienced have probably been resolved. All of their data was still on a mainframe making it difficult to get data samples. I would probably recommend that they get rid of the mainframe if they haven't done so already so the data could be cleaned and the data they need for their reporting is easier to access.
Do you have any tips for others interviewing with this company?
Be flexible and patient and learn as much as you can from as many people as you can. Move lateral to gain additional experience and then upward movement would be easier.
"Overall Bliss: Above Average"
American Express Review by Customer Care Professional on
What do you like about working at American Express?
The committment to being the best at what we do, as evidenced by winning the first five consecutive JD Power award for credit card companies. American Express has the most extensive customer service training program in the financial services industry bar none.
What don't you like about working at American Express?
The age and low functionality the employees are required to use. In an age when our customers communicate with us using computers, Facebook, text messaging, smartphones and telephones, it is very limiting to have to refer to paper screen prints of our web site to see what the customers are looking at.
What suggestions do you have for management?
Invest more in task automation and upgrading the digital interfacing tools between employees and customers.
Do you have any tips for others interviewing with this company?
If you have worked in call centers before, be prepared for a totally new experience. If you have never worked in a call center before you are even luckier.
"Treating Employees With Disrespect Is Our Middle Name"
American Express Review by Credit Authorizations Analyst in Greensboro, NC on
What don't you like about working at American Express?
People are treated like machines. It is all about production where the little guys are expected to carry out corp decisions that are not practicle for cardmembers or productive for associates.
What suggestions do you have for management?
Management should treat individuals with respect and not as chattle. It is humiliating to be restricted to bathroom breaks. It zaps a person's spirit to have every mistake threatened with a critical infraction violation.
Do you have any tips for others interviewing with this company?
For an entry level position that would not go beyond 2 years, it is an acceptable employer. However, associates are treated like children instead of adults and controlled at every step of the way. Sad. Dont apply.
"Overall Bliss: Below Average"
American Express Review by Data Communication Technician on
What do you like about working at American Express?
American Express Company give me oppunity to advance in Telecommunication envirormrnt and I was able to go back to school to advance my career.
What don't you like about working at American Express?
There was nothing in American Express Company I didnt like to work. It was great Comapny working for and learning alot.
What suggestions do you have for management?
I was happy to work with my Managers and we all got alone so well. When there was Major outages occur to be resolved I noticed we got together as team playes and got things resolved.
Do you have any tips for others interviewing with this company?
When employee get hire and find a great opportunity to work on other advance network infrastructure, they should realized the opportunity of learning new advance technology make you better candidate for market.
American Express Stats
- Industry Average
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