CIGNA Employee Reviews for Customer Service Representative
Browse CIGNA Reviews by Job Title →Customer Service Representatives at CIGNA give their company a 4.1 out of 5.0, while the average rating for CIGNA is 3.9, making them 5% happier than every other employee at CIGNA and 8% happier than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.
What do you like about working at CIGNA?
"The work hours were great. The work environment was great also. The pay was not that bad."
Do you have any tips for others interviewing with this company?
"The office where I worked is closed. However, a person should be ready to demonstrate that they can handle irate customers."
What don't you like about working at CIGNA?
"I did not like the procedure on how medical claims were processed. A lot of medical claims were denied incorrectly by the system and it affected our call volume. This position was very stressful."
What suggestions do you have for management?
"The suggestion I made to management was to allow Claims Processors to take calls as well as Customer Service Reps."
What do you like about working at CIGNA?
"I liked helping people get their prescriptions on time."
What don't you like about working at CIGNA?
"The job is too stressful."
Average CIGNA Attributes by Customer Service Representative
"Great company for young professionals."
What do you like about working at CIGNA?
"Great working environment and team leaders."
What don't you like about working at CIGNA?
"Salary increases were average."
What suggestions do you have for management?
"CIGNA International is no longer in business."
"Great - West was a great place to work and I would return if offered a position."
What do you like about working at CIGNA?
"The encouragement and opportunity for growth into different areas."
Do you have any tips for others interviewing with this company?
"Just be yourself and show them what you have to offer. CIGNA knows what they are looking for so don't try to be anything other than yourself."
What don't you like about working at CIGNA?
"Constant turnover of management, however, this goes with the industry."
What suggestions do you have for management?
"Employee reviews should be done every six months, not once a year."
What do you like about working at CIGNA?
"Opportunities to grow within the company."
Do you have any tips for others interviewing with this company?
"None, not sure they are still around here in Charlotte, especially for the call center."
What don't you like about working at CIGNA?
"The way that schedules were set up."
What suggestions do you have for management?
"Communicate a little better."
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