BT Group Employee Reviews for Customer Service Analyst
Browse BT Group Reviews by Job Title →Customer Service Analysts at BT Group give their company a 4.9 out of 5.0, while the average rating for BT Group is 4.0, making them 20% happier than every other employee at BT Group and 20% happier than every other Customer Service Analyst on CareerBliss - the happiest Customer Service Analysts work for Teleperformance.
What do you like about working at BT Group?
"I like the positive, high -energy environment. Very helpful coworkers and management always willing to help each other."
Do you have any tips for others interviewing with this company?
"You have to be proffessional and have good troubleshooting knowledge and customer service skills."
What don't you like about working at BT Group?
"After being there for so many years, I felt I was not able to reach my full potential because of the lack of challenge and there was no room for advancement in the company. While I did enjoy working there and appreciate the skills I developed while with the company, I feel my skill set can be better utilized elsewhere, where my capabilities are more recognized and there is the opportunity for growth."
What suggestions do you have for management?
"Employee recognition and proper training for new employees would be my suggestion to improve the teamwork in a specific department."
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