Best Western Employee Reviews for Night Auditor

What do you like about working at Best Western?

"I like pressure and I like feeling that I am contributing something necessary and valuable. But here it's more stressful because my contributions don't make up the slack for everybody else (so it's falling apart) - and because doing more means my coworkers do less."

Do you have any tips for others interviewing with this company?

"Ask the employees how the owners and managers treat them. It would also be nice to ask the workers how they feel about each other (and see how much they'll tell you). Hint: if it's anything other than a somewhat sincere he's good, then it's probably a toxic work environment."

What don't you like about working at Best Western?

"As a whole, the inconsistency between hotels, lack of rational standards and effective enforcement, and lack of watching over owners and managers to make sure they are treating their employees legally (they're not). At my hotel, my coworkers make things unreasonably difficult. They are lazy, gossip-y, have no sense of accountability or responsibility, and the only changes they will make are the ones that mean they have to work even less. We have such a high turnover rate, I have 3rd-place seniority after 3 months (and will have 2nd very soon)."

What suggestions do you have for management?

"She's new, she's still got another week until she officially takes over, so I'll probably have a different opinion in a month. But in the present state, I'd just get more things fixed (preventative maintenance) so that the front desk's (currently poor) customer service wouldn't be necessary with literally every guest to keep them from getting their rooms comped and getting complaints. Other than that, keeping on top of some issues with third party travel sites, updating some amenities... and more pressure on the housekeepers (and a higher wage per room - they make so little money ($4 a room) that I understand why things don't get cleaned)."