Bank of America Employee Reviews for Escalation Agent

"Bank of America's Mortgage Division is so poorly run, it baffles me as to how the upper management and executives keep their jobs. While the associates that do all of the actual work get bonuses and merit increases cut, the management teams continued to see increases in their packages. One of the biggest issues with the Mortgage line of business is that the majority of the management team is entirely unqualified to do the job they were hired for and were placed there purely on the "who you know' system. This has corroded the management team to such a point that the decisions made regarding personnel and policy are almost laughable. As glaringly apparent as this need is, and as many times as it has been brought up, the usual nothing continues to be done. This makes for a very frustrating experience as a lead associate. While the Bank does offer competitive pay for most positions, I wouldn't touch its employment section or any of its products if I had any other choice. I have heard that other lines of business do not have this issue, but I cannot speak to the grass on the other side of the fence."