I have been with Bank of America for seven years. I am currently managing complaints that come in through all delivery channels including regulatory agencies. The company has been good to me and has fostered an environment that allows me to improve in my leadership skills as well as other skills to advance within the organization. Bank of America unfortunately does not have a strong presence here in the Pittsburgh area and has been displacing people slowly. We are the next group to be displaced and I currently prefer to stay local. With that said, there is not an opportunity for me to remain with the company at this time. However, if I change my mind, a number of individuals have reached out to me to use a reference or contact person for now and in the future especially if I am willing to relocate.
Stop the fear tactics. Promote people based on performance and merit. Do not spread rumors about your peers or direct reports. Keep confidential proprietary information private. When you have someone that wants to post out of the dept help them to do so. If you have direct report that does not like another direct report help to resolve the issue do not instigate or act like it does not exist.
Leave your comfortable office atmosphere and come down to the branches and observe, and then listen to and talk to the low level bank employees who are the ones in the trenches --not the manager. Tellers and personal bankers are neglected and disregarded since every conversation and meeting is among Managers and so-called Supervisors, who want all the credits (and bonuses) for them. Consequently, there is a lot of gossip behind their backs, resentment, low level morale, and most employees stay until they find a better job with potentially more rewarding results, both personally and professionally