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AT&T
3.9 (1,838)
Industry: Telecommunications - HQ: Dallas, TX
http://www.att.com

Premises Technician AT&T Reviews

5
5
7
5
0
3.4
Average Rating
(based on 22 Premises Technician Review Ratings)
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29 Premises Technician AT&T Reviews and Ratings

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Premises Technician
Posted 3 months ago in Smyrna, GA

"AT&T is a really good company."

People You Work With 5 Company Culture 4 Growth Opportunities 5
Way You Work 5 Work Setting 5 Support You Get 5
Person You Work For 5 Rewards You Receive 5

Average Premises Technician Ratings in the Past 5 Years

Year Salary
2011 $3
2012 $3
2014 $4
Premises Technician
Posted last year

What do you like about working at AT&T?

"It's a job. I collect a paycheck and there are benefits."

Do you have any tips for others interviewing with this company?

"This is a job, not a career. Use it as a stepping stone until something better comes along."

What don't you like about working at AT&T?

"Everything an employee does is somehow calculated and graded. How long your truck idles, how long you are on a job, how many jobs you completed vs. jobs returned. Often you are dispatched on jobs that are not ready to be installed, and those jobs need to be returned in the system. However, returning a job goes against your dispatch efficiency which you are expected to maintain at a certain percentage. Some managers are not familiar with the work the technicians are doing and make unreasonable or asinine requests of the technicians. AT&T has a system (MSOC) that they feel is infallible. The system measures every job the same way (according to the services being installed), and does not allow for the uniqueness of each job. A 3-box install in a 2-bedroom apartment is a lot different than a 3-box install in a 5000 square foot home. As a technician, you still get the same amount of time to do both."

What suggestions do you have for management?

"I would really focus on the customers instead of the shareholders. I would talk to and have a working relationship with the hourly employees. Find out what they are experiencing and what they are hearing from the customers. I would hire managers from within the company - managers who have experience performing the jobs of the employees they will be managing. Get rid of the bean counters who think that everything can be measured by numbers. Listen to the technicians in the field. Hire trainers that have actually done the job that they are training technicians to do. Quality, quality, quality."

Person You Work For 2 Work Setting 1 Growth Opportunities 2
People You Work With 2 Company Culture 1 Rewards You Receive 4
Support You Get 3 Way You Work 1

Average AT&T Attributes by Premises Technician

Company Culture
2.7
Growth Opportunities
2.6
People You Work With
4.2
Person You Work For
3.7
Rewards You Receive
3.4
Support You Get
3.4
Way You Work
3.6
Work Setting
3.6
Premises Technician
Posted last year in Indianapolis, IN

"hard works does not pay off"

What do you like about working at AT&T?

"pay and benefits are good a lots of mandatory overtime"

Do you have any tips for others interviewing with this company?

"if u have no family ,love overtime ,and no integrity ,love working holidays, and can lie this is the place for you....all others with integrity ,respect and common sense work somehwere else"

What don't you like about working at AT&T?

"lies,rules changing weekly,bad equipment that employees get in trouble for,lots of stress,goals that go up every year,seeing good employees fired all the time,rules being broken to save their jobs (no integrity) at this company"

What suggestions do you have for management?

"goals and greed go up every year and the most important things out there are the customer and employees and upper management are running a once good company into the ground"

Way You Work 3 Person You Work For 2 People You Work With 4
Support You Get 1 Company Culture 1 Rewards You Receive 1
Work Setting 3 Growth Opportunities 2

Common Words Used By Premises Technician To Describe Working at AT&T

"great experience"
13 Reviewers
"great people"
14 Reviewers
"learning experience"
14 Reviewers
Premises Technician
Posted last year in San Jose, CA

What do you like about working at AT&T?

"The best part about working for AT&T is working with customers."

Do you have any tips for others interviewing with this company?

"Be honest about your previous knowledge and experience from your work history."

What don't you like about working at AT&T?

"The company keeps adding more work to our job and giving us less time to do it. There are not many incentives."

What suggestions do you have for management?

"Work on making the company a better place to work for the employees. Managers currently don't act like they care, and rarely make employees feel important."

Work Setting 5 Growth Opportunities 2 Way You Work 1
People You Work With 4 Support You Get 3 Person You Work For 5
Rewards You Receive 3 Company Culture 2
Premises Technician
Posted last year in Royal Oak, MI

What do you like about working at AT&T?

"I liked the flexibility of working outside. There were a variety of work locations, and pay and benefits were both good."

Do you have any tips for others interviewing with this company?

"Rethink your decision to work with AT&T, rather than with another employer. If you take the job, don't expect any time with your family - family comes second at AT&T."

What don't you like about working at AT&T?

"The company expects that you will put the needs of the business ahead of your own family's needs. I was sometimes sent out of state for a month at a time."

What suggestions do you have for management?

"Show a little more empathy for your employees. Realize that they do have families outside of the workplace."

People You Work With 4 Support You Get 4 Rewards You Receive 4
Growth Opportunities 2 Person You Work For 1 Work Setting 3
Company Culture 1 Way You Work 3
Premises Technician
Posted last year in Homestead, FL

What do you like about working at AT&T?

"The technology is amazing. I learn new things every day at work."

Do you have any tips for others interviewing with this company?

"Unless you're desperate, don't do it. Really. If you do, AT&T will needle and prod you for the stupidest reasons..."

What don't you like about working at AT&T?

"Management constantly figures out new procedures that affect our numbers or metrics, which can cause huge problems. For example, we can get fired because we took 15 minutes longer by calling some number before returning to a job. Even if we were on hold for those 15 minutes, AT&T doesn't care - it is your responsibility to not use those 15 minutes, so you end up suspended."

What suggestions do you have for management?

"Teach, teach, teach! AT&T expects employees to learn their jobs through osmosis; to just touch the IFD and download all the manuals into your noggin like The Matrix! Time and money are saved by actually SHOWING US how to use our equipment (rather than relying on us to figure it out while we're on the job sweating our efficiency numbers and our meters aren't working properly). Stop blaming the little guy for things that are completely out of his control!"

Way You Work 1 Work Setting 2 Support You Get 3
People You Work With 3 Person You Work For 1 Growth Opportunities 2
Rewards You Receive 4 Company Culture 1
Premises Technician
Posted last year in Houston, TX

What do you like about working at AT&T?

"I like the pay and the benfits and the time spent at work"

Do you have any tips for others interviewing with this company?

"please if u do go in and apply ask alot of questions about this job"

What don't you like about working at AT&T?

"to me everyone that works for the company is treated like a number"

What suggestions do you have for management?

"Can u please stop treating people like at number and the turnover rate would not look like it is"

Person You Work For 4 Company Culture 2 Rewards You Receive 4
People You Work With 5 Work Setting 3 Support You Get 1
Growth Opportunities 1 Way You Work 5
Premises Technician
Posted last year in Spring, TX

"The job is very mundane. Not very rewarding."

What do you like about working at AT&T?

"It was close to home, there was plenty of overtime, and benefits were good."

Do you have any tips for others interviewing with this company?

"It's more of a young man's job, so drink lots of water!"

What don't you like about working at AT&T?

"I hated being outside in the heat and not working with peers in a team environment."

What suggestions do you have for management?

"I would suggest working two-man crews. It would be more productive."

Support You Get 3 Company Culture 3 Way You Work 4
Growth Opportunities 2 Rewards You Receive 4 Person You Work For 4
Work Setting 3 People You Work With 3
Premises Technician
Posted 2 years ago in Chicago, IL

"It was a very good job."

What do you like about working at AT&T?

"I like the type of work I do, as well as being able to meet different people."

Do you have any tips for others interviewing with this company?

"Be sure to have a copy of all education you have recieved prior to the interview."

What don't you like about working at AT&T?

"The inconsistency of equipment given to technicians in the field."

What suggestions do you have for management?

"Make sure that all your technicians have the tools needed to do the job correctly."

People You Work With 4 Support You Get 3 Company Culture 5
Person You Work For 4 Work Setting 4 Rewards You Receive 1
Growth Opportunities 2 Way You Work 5
Premises Technician
Posted 2 years ago in Jacksonville, FL

What do you like about working at AT&T?

"Seeing the final results after installing Internet and Television Services."

Do you have any tips for others interviewing with this company?

"Be aware of constant changes with performance goals raised often."

What don't you like about working at AT&T?

"Each and every install had unreasonable goals for time completion."

What suggestions do you have for management?

"I would have two technicians work on the larger jobs."

Person You Work For 3 Work Setting 3 Growth Opportunities 2
People You Work With 3 Support You Get 3 Company Culture 2
Way You Work 2 Rewards You Receive 4
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