Hertz Employee Reviews for Customer Service Representative

"This place wears you down fast, so don't stay too long, it'll make you bitter."

What do you like about working at Hertz?

"I like that they are pretty flexible with your schedule."

Do you have any tips for others interviewing with this company?

"Be prepared. If you really like sales and making bonus checks this is the job for you. If you're looking for higher overall pay and movement opportunities, look elsewhere."

What don't you like about working at Hertz?

"They say customer service is one of their main focuses, but that is an outright lie. Their bottom line is the main focus. If a branch is not hitting a certain utilization, they will pull all the cars out of your fleet, which leaves you with very understandable upset customers who are now late because they have no car. I've worked for Hertz for two years, and the past year alone I have had to tell people we're waiting on cars or out of cars for 4 straight months. The whole time I've been reminded that my sales are low and utterly unacceptable, though I am the top performer at the location. Their philosophy neither the customer or employee is right. Money is right."

What suggestions do you have for management?

"I wish management empowered people more. At the smaller location I worked at, it was much more laid back and a much more profitable location. We were having fun and making customers happy. We kept them coming back. At the current location, I can't write in black ink without having to get that decision approved. Everything has to be run up the chain and back down the chain. It's a hassle to have to call every manager over me to approve printing off a $25 coupon for someone who had a bad experience. (Hertz doesn't allow employees to give money back to customers) I feel like if I don't contact that chain of command though, I'll be questioned relentlessly about it by all 4 managers that I have right now. Come on guys, we're all adults, let us do our jobs."

"I worked for Hertz in 1984 as a customer service rep. to acquire experience in the travel industry. In order to work for thr airline industry. I achieved a job with TWA Airlines in 1986 and travel all over Europe Mid east and US and Caribbean islands."

What do you like about working at Hertz?

"Sold company"

Do you have any tips for others interviewing with this company?

"More bI lingual employee advancement in management positions."

What don't you like about working at Hertz?

"limited advancement in short term."

What suggestions do you have for management?

"provide more internal employee growth."