Alorica Employee Reviews for Customer Service Advocate

"Working with this company was a very horrible experience. First of all since this company took over it has cheated employees out of 2.00 salary... get deviations for any little thing. Employees should get paid a lot more based on the position requires you to act like a pharmacist, be a customer service advocate and a insurance agent. For the customers this company sucks. It is robbing members out of their pockets for their medications and health benefits. The customers call you and treat you so rudely and you have to put up with their nasty attitudes..There is so much drama in the workplace. Employees dress in an unprofessional manner. Bedbugs on the job. Training classes were very poor. When you first get on the production floor you have no knowledge at all about the job. This company is so unorganized. Members have to go through so much to obtain their medications.The process is ridiculous. I don't understand how they manage to stay in business this long. Management and Supervisors were unaware of most of the job procedures. How did they get their positions? Customers are always calling to opt out of the mail service or have anything at all to do with Optum Rx. The system would freeze during calls and placing orders. The equipment used for the job was very faulty. For me this was a bad experience overall. Something needs to be done about this company. I was not satisfied after being employed there at all."